Return Policy

At पंक्ति बाजार, we stand behind the quality of our products. Please review our return policy carefully, as it applies specifically to our handmade jewelry items.

Eligible Returns

Returns are accepted only for items that are damaged during delivery or if the wrong item was sent.

To initiate a return: Customers must inform us within 48 hours of receiving the product and provide an unboxing video/picture within 24 hours of delivery.

Please contact our customer service team at [email protected] to start the return process.

Non-Returnable Items

Since all our earrings are handmade & customized, we cannot accept returns for:

• Change of mind
• Color preference
• Wear & tear
• Size issues (except for defective sizing)

For size-related issues with studs, hooks, or chains, please refer to our Exchange Policy.

Sale/Discounted Items

Items purchased on sale or with discounts are not eligible for return.

Return Process

If your return is approved, we will arrange for the pickup of the damaged/wrong item at no cost to you.

Once we receive and inspect the item, the refund will be processed within 5-7 working days and credited back to your original payment method.

Return Requirements

For approved returns, please ensure:

• Item is in its original packaging
• All original tags and labels are attached
• Item shows clear evidence of damage during delivery
• Unboxing video/picture is provided as proof

Contact Us

For any questions about our return policy, please contact us at:

• Email: [email protected]
• Phone: +91-9891067658